Weve cut the cost of selected workspaces* for a limited time only. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Verification can help ensure real people write reviews about real companies. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Theyre a great place to connect with colleagues, clients and other like-minded businesses. We will then confirm your payment date and amount. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. October 23 The additional increase in your monthly fee is due to the annual indexation. I realized that my 'request for a retainer' of my account portal had been disappeared. This company offers executive suites & office space, virtual offices and meeting rooms. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Regus flagged this review for containing harmful or illegal content.Read more. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. If you were to take direct space or a sublease you would also see these fees in your rent annually. Originally, total costs 20k THB, but end up with 50k THB. 2. I still did not hear anything back from them. They still continue to send invoices with no one responsible to be there to answer. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. No staff available for contacting on the event day. I still didn't get my retainer back. BBB Business Profiles generally cover a three-year reporting period. DO NOT give them your payment info, DO NOT sign with them. Trustpilot is assessing this review in accordance with our flagging process. If it has been longer than 30 days, please get in touch so we can investigate further. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. A member of our team will get back to you as soon as we have the details. Thanks again for your comments which help us improve. Our coworking spaces are designed with collaboration in mind. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Don't be fooled by that. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Submit a complaint and get your issue resolved. Hi Stephen, Requesting to have your retainer refund is an easy process. Thank you! It's an automated process. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Build an instant presence wherever you need to be, at prime business locations. If you were to take direct space or a sublease you would also see these fees in your rent annually. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. October 23 evening Access our global network of workspaces and business lounges as often as you need. Work wherever you need to with flexible access to our global network of workspaces. *We conduct corporate trainings on your preferred dates and location for no additional cost. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. I would like to help you further in this matter but haven't been able to identify your account. Professional rooms for your next training session, interview, or pitch, wherever you need it. After being in my new office they are increasing rent by 8.7%. ive been trying to get my money back ever since. I would love the opportunity to help further but havent been able to identify your account. This review was chosen algorithmically as the most valued customer feedback. Avoid at all costs. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. We found a responsible person where we inform her about the problem. And we have the solutions to help you work this way. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. 2023 Trustpilot A/S. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Turned up at 450 Bath Road, Heathrow. This will surely increase the credibility of your complaint. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Stay away!! In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Of course, she did not reply to me yet! Here is my summary to strive for a refund of the retainer. One time I was waiting on the phone for almost three hours. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Our invoices are due on the payment date that is displayed on them. Hard revenue focused. 7. They signed me up for things that I didn't ask for - didn't realize it in the fine print. But change is necessary and you as a change manager will be expected to lead from the front. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? They still continue to send invoices with no one responsible to be there to answer. Dont lie to customers. They charge your card for amounts more than stipulated on invoices! Please email me at Lorraine.brule@regus.com with your company name and details. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. The complaint has been investigated and resolved to the customers satisfaction. I will be taking legal action if this is not returned within 28 days (31/03/2023). THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Develop, apply and embed the knowledge and skills acquired by this program to your organization. You will regret signing with Regus. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Our team members have always been in touch with you and worked with you to rectify this matter. As you did not process this correctly, the agreement continued an additional month. We pay those as well. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. We have office space and more to suit all budgets, in every city of the world. Requesting your retainer refund is very easy: simply log into your online account (i.e. This complaint was posted by a verified customer. If you have a helpdesk contact, we would expect a 24hours reply. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. October 8 There is non existent customer service department. BBB is here to help. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Its an automated process. Companies can ask for reviews via automatic invitations. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. That exception is made on the understanding that an additional service retainer is payable. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. 3. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. A member of our team will get back to you as soon as we have the details. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. And whatever the future brings, were able to handle that too. If you need further help, pleasespeak with our team member who is already in touch with you. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. My contact end of March 2021. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I could talk with Myesha. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. Browse our full range of products and services. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Please note: Change Management is 1-day training program (Friday). Our advisors are ready to help you find the right place for you. Such companies should not exist. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Office Space and Coworking prices are per person per month and are dependent on inventory availability. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Remember me Your satisfaction is very important. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. I am a small business and cannot afford any of this. International Association of Better Business Bureaus. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. They are about people. Well guide you through the process. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Paid for parking online and have now received parking ticket from private company. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. We will then confirm your payment date and amount. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They would not remove the items that I didn't want. I couldn't get my retainer and called them. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. For clarity, you were also charged a retainer top up. I sent Regus how my retainer process is going? Hi Mike, Im sorry if you felt the need to escalate this. At the end of your contract, they will automatically renew you without a signature and without consent. Do not delete my post, I will copy and paste it to spread again and again. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Find event and ticket information. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. He hung up my phone rather than transferring my call to them. Lets find the right workspace for you and your team. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. She apologized to me and promised me to rush to send me it by coming Wednesday. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I would love the opportunity to help further but havent been able to identify your account. We ask all our customers to add an automated payment method to their account. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. I would recommend that anyone considering using this company to think again! Regus does not communicate with customers via telephone. Your satisfaction is very important. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. As you can see from your statement of account, available online (e.g. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family.
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